RSH Consumer Standard theme
Safety and Quality across England
Safety and Quality groups every determination that falls under the RSH Safety and Quality Standard: building safety, repairs, damp and mould, and the decency and condition of homes.
The sector picture
11.1% of safety and quality determinations end in a maladministration finding.
Across 7,915 Housing Ombudsman determinations in this theme, the maladministration and severe-maladministration finding rate is 11.1%, against a sector-wide rate of 8.7% across all themes, and this theme runs higher than the sector overall. Aggregate counts only; no landlord is named.
Over the last six months the finding rate rose 24.2 percentage points against the prior six months.
| Quarter | Determinations | Finding rate |
|---|---|---|
| 2024-Q4 | 629 | 0.8% |
| 2025-Q1 | 346 | 0.0% |
| 2025-Q2 | 656 | 0.1% |
| 2025-Q3 | 746 | 0.3% |
| 2025-Q4 | 1,088 | 22.7% |
| 2026-Q1 | 741 | 20.4% |
Why it matters
This is the consumer standard most directly about whether homes are safe and decent to live in. A high finding rate across it points to systemic asset-management and compliance weakness, which the regulator can act on through inspection.
What good looks like
- Building-safety compliance (the “big six”) is complete, evidenced and in date.
- Stock-condition data is current and drives a funded investment programme.
- Hazards are risk-assessed and remediated to a published standard.
See your organisation
How does your organisation compare on safety and quality?
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Source
Figures are derived from the Housing Ombudsman’s published determinations. See the data sources and methodology for how this is calculated. Per-landlord intelligence is for signed-in housing professionals; the public view is sector-aggregate by design.