Changelog

Added

• Guided demo and navigation. Add interactive product tour with quick-exit option, plus tools index for power users
• Outcome tracking. Expand outcome tracker to surface benefits and return-on-investment metrics
• Security hardening across the platform

Fixed

• Compliance framework. Blocking rules now proportionate to risk, with real enforcement
• Pre-inspection evidence. Checklists reframed as shared documentation base for site visits
• Financial health. Financial exposure panel moved into dedicated tab for clearer access
• Digest accuracy. Aligned against Awaab's Law commencement dates for regulatory precision
• Peer comparison. Board pack peer cohort fixture updated to rolling window
• Security hardening across the platform
• Performance optimization. Database session handling improved across sequential operations
• Navigation cleanup. Removed unused breadcrumb paths for simpler site structure
• Scraper reliability. Duplicate detection bug fixed for cleaner data import

Added

• Complaints Manager. Theme trends, repeat-contact detection, and learning-loop evidence for complaints-handling teams
• Data-Confidence Stress Test. Self-serve or admin-generated PDF showing how robust your score is to data gaps
• Sector financial cohort benchmarking. Compare your organisation's accounts against a peer cohort using RSH Global Accounts data
• Joined-Up Case layer. Evidence Register, governance depth, and board-pack export for investment cases
• M&A signal tracking. Corpus mining and RSH register diff surface merger and acquisition activity affecting landlords
• Right of reply. Landlords can publish a response, carried through to the landlord page and board-pack export
• Register-wide regulator triage workbench and sector view with what-if weighting
• Sector Pulse. Quarterly gated report as a branded, AI-narrated PDF
• RSH regrade tracker and sector time-machine. Track grade movements and replay sector history
• Resources hub. Sample outputs, onboarding guidance, and procurement-ready collateral
• Sector intelligence index page for public data pages and embeds
• Authenticated roadmap voting
• Consolidated board pack. One export combining exception cover, reconciliation, evidence, and NED one-pager
• Correction workflow with a stated SLA on the methodology page
• Per-landlord complaint category heatmap
• SPC control charts, funnel plots, and sparklines on exposure and peer-comparison views
• Data access download centre with direct format-specific links
• Workspace canvas rebuild. Grouping, on-tile commentary, and layout-preserving export

Changed

• Sidebar navigation regrouped around user questions, with board pack and data access promoted
• Activity page. Always-visible sections replace content-hiding filters

Fixed

• Landlord identity. Resolved alias-blind endpoints so merged landlords report consistent numbers everywhere
• Board pack and one-pager. Reconciled NED verdict with the composite band, fixed export gaps across generators
• Best-practice, regrade tracker, board brief, and peer-benchmarking pages. Mobile nav, modal centring, dark-mode backdrop, and chart accuracy fixes from screenshot review
• Landlord profile. Fixed autocomplete squeezing long names, raw UUIDs on the risk map, and a duplicated page title
• Accessibility. Restored working in-page navigation links, fixed dead links and contrast issues
• Email. De-jargoned alert and ops emails, fixed digest alias resolution for workspace alerts

Added

• Regulatory readiness tracking. Monitor Awaab's Law compliance status, watch triggers at commencement, filter by cohort segment
• My ScoreView hub. Unified watchlist, subscriptions, saved searches, workspaces, and investment lifecycle panels in one place
• Sector forecasting and benchmarking. View sector-wide trends, cohort drift analysis, and compare your organisation's position against peers
• Embeddable widgets and maps. Add sector statistics, benchmark data, and regional heat maps to partner websites with embed builder
• Provider comparison and scoring. Weighted evaluation of unscored and scored providers, procurement-style assessment with empirical scoring
• Cohort analytics dashboard. Grade movement tracking, sector readiness panels, and cohort placement positioning tool
• Regulatory heat map. Interactive regional view of compliance status across England by sector
• Methodology transparency. Composite score history now marks when scoring methodology changes
• Email and brand updates. Branded subscription confirmations, consistent ScoreView 3.0 logo on all communications, updated share cards
• Product branding refresh. ScoreView 3.0 logo, favicons, and visual identity applied across platform
• Data interoperability. JSON-LD structured data on benchmark and regulatory pages for search engines and external systems
• Internal improvements

Fixed

• Forward-insight forecasting. Recent-window projection and narrative summary for sector trends
• Visual polish and accessibility. Contrast fixes, colour consistency, and layout refinement across dark mode and mobile
• Complaint analysis. Extend maturing-quarter window and lock complaint-date bounds for forecasting accuracy
• Subscriptions and watchlist. Unified hub cards and consistent risk chips across management views
• Iframe embedding. Auto-sizing and responsive layout for framed widgets without clipping or overflow
• Search and social. Per-page metadata, single-brand titles, and complete sitemap for discoverability
• Error tracking and diagnostics. Source-map symbolication and reduced noise from non-user errors
• Theme and branding. Server-side theme resolution, dynamic hero art, and consistent dark-mode styling
• Accessibility compliance. WCAG AA contrast across cards, nested-interactive fixes, and link-text violations resolved
• Internal improvements. Test stability, telemetry isolation, and source-map upload filtering

Added

• Multi-select and bulk actions. Select multiple landlords, export briefs, and perform actions on your working set
• Profile sub-views. Navigate between Snapshot, Trajectory, Financial, Peers, and Intelligence tabs on landlord profiles
• Sector health and signals. Cross-sector compliance comparison view with shared health indicators
• Chart drill-down and analytics. Click through charts to explore underlying data, with theme-aware colour palettes and composite risk breakdowns
• Cohort management. Save and apply cohorts across all views—peers, watchlists, and profile analysis automatically honour your selection
• Timeframe and currency stamps. Every chart and synthesis shows its coverage window and data-as-of date for transparency
• Data transparency and methodology. Access plain-English explanations of scoring methodology and risk-score inputs from the score itself
• Early Warning and subscribed themes. Identify landlords matching your monitored risk themes with actionable next-step guidance
• Peer league and comparison. View landlords ranked against your active cohort, with peer-exposure and readiness metrics
• Sub-threshold providers and caveats. Surface providers below confidence thresholds with suppression notes for full transparency
• Print-ready landlord summaries. Generate dense, single-page NED overviews for offline review and compliance
• Analyst view density. Toggle between comfortable and dense layout modes to suit your workflow
• Visual design refresh. Modernised typography, geometry, and soft elevation across all charts and profile pages
• Data validation and correction. Automatic register-anchored validation and correction of provider identifiers
• Security hardening across the platform. Enhanced data isolation and platform stability

Changed

• Visual polish. Streamline controls with inline actions, consistent menus, and consolidated chart icons
• Landlord filtering. Access all three regulatory grade filters and cohort views in one panel
• Peer benchmarking. Improved performance and accuracy in landlord comparison and match quality
• Internal improvements. Refactor module architecture, optimize caching, and expand component coverage

Fixed

• Performance and loading. Fix 10-second landlord page loads and database query inefficiencies
• Print and export. Ensure briefing states, one-pager composites, and board summaries print cleanly without blank pages
• Visual polish. Standardize component styling across platform, widen page layouts, improve mobile text wrapping
• Risk vocabulary consistency. Align composite signals, trend drivers, and NED one-pagers on unified risk-direction language
• Modal and focus management. Fix nominate and pattern-suggestion modals with proper scroll-locking and keyboard focus
• Watchlist and navigation. Link 'Your watchlist' label to the Watchlist page, clarify breadcrumb navigation
• Error handling and resilience. Surface backend errors as user-visible alerts instead of false empty states, suppress third-party noise
• Data accuracy. Fix NaN statistics from shape mismatches, repair ONS geography backfill URLs, resolve profile deduplication across merged entities
• Information gaps. Correct missing headings, remove redundant titles, relocate change indicators for clarity
• Stock band calibration. Adjust neighbours strip and default ranges to prevent undersized displays for large landlords
• Methodology transparency. Rewrite backend-variable leaks into plain-English guidance copy
• Alert filtering. Honor plural category filters in weekly digest notifications
• Internal improvements. Test database isolation, environment consistency, error tracking configuration

Added

• Visual redesign and branding. New colour palette, logo, and design system tokens across ScoreView 3.0
• Landlord profile pages. Hero section, peer positioning, composite performance gestalt, and custom peer benchmarking
• Peer benchmarking dashboard. Cohort trajectory, named mover identification, time-to-determination metrics, and filter controls
• Regulatory oversight hub. Awaab readiness tracking, per-provider watchlist alerts, and event timeline overlays
• Watch Level and risk signals. Taxonomy display on provider pages, unified severity scale, and auto-promoted focus bands
• Narrative charts and timeline data. Regulatory event anchors, trend visualizations, and historical pattern coverage
• Board governance and assurance. Redesigned Board Assurance Brief, governance cohort trajectory, and peer pattern data
• Workspace exports and reporting. PDF and PowerPoint downloads with universal snapshot timestamps
• Compliance and legal framework. Unified compliance comparison views, trust signal JSON-LD enrichment, and DPIA enforcement
• Search and navigation. Semantic and text-based search toggling, consolidated watchlist canonical store, and route registry
• Accessibility and interface hardening. Aria-live regions, delta indicators with word labels, glyph labelling, and inline tooltip conversion
• Pro tier features. Subscription gating and pin activation controls
• Performance and data efficiency. Improved load times, reduced redundant endpoints, and optimized synthesis engine

Changed

• Visual polish. Streamlined layout, improved contrast, cleaner component hierarchy
• Plain-language improvements. Clearer stat descriptions, simplified terminology across the platform
• User interface consistency. Unified button styling, standardized component patterns

Fixed

• Accessibility compliance. Fix color contrast across all routes, dark mode support, WCAG AA standards
• Information architecture. Reorder landlord pages, breadcrumb fixes, route registry coverage, orphaned content cleanup
• Visual polish. Hero meta lines, composite bands, grade chips, workspace canvas polish, consistent theming
• Truthful sources and attribution. Display material sources on profiles, briefings, one-pagers, board summaries
• Narrative integrity. Single trend verdict, chronological axes, consistent story across signals and history
• Security hardening across the platform
• Dynamic signal counts. Live-signal counts in section headings, data-pending signal gating
• Performance and data accuracy. Batch telemetry, fixture alignment, RSH measure code translation, grade-history endpoint fix
• Landing and authentication flow. Cookie consent on root layout, CSP nonce support, theme-aware login, race condition fixes
• Autocomplete and search. Canonical autocomplete with real trajectory data, compact attribution, search nudge styling
• Layout and overflow fixes. Clear 375px overflow across 19 audited routes, responsive polish
• Internal improvements. Design system migration, linting hardening, test infrastructure updates

Added

• Pulse home dashboard. Five-tile CEO view with cached weekly analytics overview
• Landlord deduplication. Faster, more accurate matching across former names and grouped entities
• RSH ratings history. Verdict badges, rating-history tracking, suppression rules
• Patterns and archetypes. New public Patterns page, searchable archetype library, archetype panels on landlord and determination views
• Peer learning and cohorts. Cohort-based analytics, peer alerts and subscriptions, peer citations on exports, landlord-comparison tooltips on trend charts
• Workspaces canvas. Draggable, resizable grid layout with inline source attribution and reference links
• Watchlist score-change alerts. Composite-score trigger plus form redesign
• Research navigation. Library renamed to Research with grouped sub-nav and persistent sidebar on protected routes
• Board pack and assurance reporting. Version history, comparisons, remediation prompts, self-assessment generation, document export, board assurance interface
• Risk and compliance dashboard. Stock-condition tracking and cross-sector compliance comparison view
• Consumer Standards coverage. Full V/G/C risk-coverage taxonomy on landlord profiles
• Campaign attribution. A/B testing framework, funnel tracking with attribution helpers
• Subscription management. Nominee nominations
• Market intelligence standalone. Promoted from sub-feature to top-level navigation
• Shared chart component and design tokens. Unified input and select components, design tokens for data and document layouts

Changed

• Verdict generation. Enhanced formatting and improved landlord relationship data
• Scraper reliability and telemetry. Better follow-up handling, expanded job-lifecycle tracking including manual triggers
• Activity metrics and peer comparison on landlord pages

Fixed

• Security hardening across the platform
• AI synthesis reliability. Automatic model fallback when primary call fails
• Dark mode. Token compatibility, mobile theme persistence, simplified styling system, dark-aware Recharts tooltips
• Charts. Empty periods removed, fiscal-quarter labels exclude future dates, quarter selection shows only populated data, better tooltips and empty states
• Information architecture. Heading hierarchy, breadcrumb navigation on detail pages, collapsible content groups, persistent sidebar, dedicated print layout
• Accessibility. Button contrast for WCAG AA, autocomplete empty-state handling, date alignment on recent activity
• Data consistency. Date handling simplified across endpoints, freshness calculations, landlord identification on data endpoints, parse-error filter applied
• Performance. Login-flow page load, reduced log noise, missing endpoint handlers added, test-env rate limiting

Added

• My Workspace navigation. Library, Workspaces, and Alerts grouped under a single sidebar section
• In-product guidance. contextual page-guide drawer on analytics, Inspection Pack, and Risk Profiler pages
• Glossary tooltips. regulatory and methodology terms in page subtitles now show plain-English definitions on hover
• Evidence pack assembly. pin determinations to a workspace, add commentary, and reorder for export
• Intervention overlay. regulatory interventions plotted on landlord trajectory charts
• Transactional email via Brevo. account verification gate plus Stripe lifecycle notifications (welcome, payment failure, cancellation)
• Stripe Tax. automatic VAT calculation at checkout with dynamic pricing labels
• Admin observability dashboard. AI telemetry, scraper health, and corpus integrity metrics in one view
• Admin Users and Organisations management surfaced in the sidebar (hero stat, sort, bulk actions, CSV export)
• SEO baseline. sitemap.xml and robots.txt published

Changed

• Admin health dashboard. card grid replaced with a hero stat and editorial layout
• What's New strip on the analytics homepage compacted to a horizontal row

Fixed

• Data integrity audit. silent defaults removed across analytics; small-N samples and data provenance now surfaced in the UI
• Accessibility. WCAG AA violations resolved across analytics and admin surfaces; end-to-end accessibility suite re-enabled
• Synthesis briefings. full markdown rendering restored; payloads sent as JSON body; banner redesigned for clarity
• Theme synthesis. paid-tier daily quota now enforced on the endpoint
• Complaint date coverage. prose fallback and parse-recovery lift coverage from ~1% to the majority of records
• Stripe checkout. errors are now surfaced to users instead of crashing the button; CSRF tokens forwarded on proxy routes; price IDs sourced from the subscription_pricing table; logged-in free users routed straight to Checkout
• Inspection Pack. self-heals stuck generations, supports cancel, and no longer auto-triggers on page mount; visual styling aligned to ScoreView design contract
• AI synthesis. vendor and model names removed from researcher-facing copy; voyageai import hardened
• Hallucinated-insight regression on landlord profile resolved
• Signup link in changelog now points to /register
• Dark-mode Recharts tooltips theme-aware
• Workspaces. Action Blue and editorial hero restored
• Landlord interventions. Next.js proxy routes added so analytics calls reach the backend
• Admin feedback inline reply editor restyled to ScoreView contract
• Thematic report summaries. oversized headings tamed
• "How to read this page" button no longer stretches and nudges page height

Added

• Alert delivery history. view the last 90 days of alert notifications with status and error detail
• Test notification button. send a test email for any alert subscription
• Scrape run health dashboard. corpus health banner now shows determinations added and error reason
• Board-pack PDF export. Save briefing button added to search synthesis panel

Fixed

• Library page. resolved indefinite loading on slow connections (10-second timeout plus loading skeleton)
• /data-sources short URL now redirects correctly

Added

• Awaab's Law tagging. determinations matching damp, mould, and hazardous disrepair criteria are now tagged
• Building Safety Act tagging. cladding and fire safety determinations tagged and filterable
• Shareable URL state. copy-link button on search and analytics pages
• RSH grade plain-English legend. full grade descriptions with tooltips on landlord profiles
• Public pricing page with full tier comparison, billing terms, and procurement information

Added

• Alert subscriptions. create, edit, pause, and delete email alert subscriptions for filtered determinations (paid tier)
• Weekly and daily delivery frequency options
• RSH Consumer Standards taxonomy. determinations tagged with V1–V4, G1–G4, C1–C4 regulatory grades
• Inspection pack generation. on-demand intelligence packs for named landlords (governance tier)
• Governance tier. new subscription level for landlord self-assessment use cases

Added

• Semantic search. meaning-based search alongside keyword search
• Similar determinations. find related cases based on semantic similarity
• Peer benchmarking. compare landlord performance against sector peers
• Thematic reports. sector-level intelligence across regulatory themes
• Watchlist. monitor named landlords for new determinations

Data updates

• 15,150 determinations now indexed for semantic search

Added

• Analytics synthesis. AI-generated sector briefings from filtered corpus queries
• Landlord risk profiler. composite risk scoring with tier badges
• Board-pack export. version-stamped PDF export for saved briefings
• Alert subscriptions infrastructure
• Feedback module. structured user feedback with admin review panel

Added

• Paid tier. Stripe-powered subscription with 14-day free trial
• Bookmarks. save individual determinations to your library
• Saved searches. store and reuse filter configurations
• CSV export. download filtered determination results
• Google AdSense. free tier monetisation (ads removed for paid subscribers)

Added

• Initial launch. Housing Ombudsman determination corpus (15,000+ cases)
• Full-text search with filters. landlord, category, outcome, date range
• AI summaries. 150–250 word summaries generated at ingestion time
• Weekly automated scrape. corpus updated every Monday
• Landlord profile pages. benchmarking and quarterly trend analysis
• LGSCO integration. Local Government and Social Care Ombudsman data
• BSR enforcement notices. Building Safety Regulator data

Data updates

• Housing Ombudsman determinations from 2020 onwards