RSH Consumer Standard theme
Anti-Social Behaviour across England
Anti-social behaviour covers determinations about how landlords record, investigate and act on ASB reports, from noise and harassment to threats and criminal activity, and how they support the residents affected.
The sector picture
8.2% of anti-social behaviour determinations end in a maladministration finding.
Across 1,904 Housing Ombudsman determinations in this theme, the maladministration and severe-maladministration finding rate is 8.2%, against a sector-wide rate of 8.7% across all themes, and this theme runs lower than the sector overall. Aggregate counts only; no landlord is named.
Over the last six months the finding rate rose 22.7 percentage points against the prior six months.
| Quarter | Determinations | Finding rate |
|---|---|---|
| 2024-Q4 | 153 | 0.7% |
| 2025-Q1 | 57 | 0.0% |
| 2025-Q2 | 147 | 0.7% |
| 2025-Q3 | 146 | 0.0% |
| 2025-Q4 | 216 | 17.1% |
| 2026-Q1 | 152 | 21.7% |
Why it matters
ASB cases are emotive and often long-running, and the Ombudsman frequently finds fault not in the outcome but in the handling: missed actions, poor record-keeping and weak communication. It is a recurring driver of severe-maladministration findings.
What good looks like
- Every report is logged with a clear action plan, owner and review date.
- The landlord works with partners (police, environmental health) rather than passing residents between agencies.
- Residents are kept informed and told honestly what the landlord can and cannot do.
See your organisation
How does your organisation compare on anti-social behaviour?
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Source
Figures are derived from the Housing Ombudsman’s published determinations. See the data sources and methodology for how this is calculated. Per-landlord intelligence is for signed-in housing professionals; the public view is sector-aggregate by design.