Anti-Social Behaviour across England

The sector picture

47.7% of anti-social behaviour determinations end in a maladministration finding.

Across 2,064 Housing Ombudsman determinations in this theme, the maladministration and severe-maladministration finding rate is 47.7%, against a sector-wide rate of 50.3% across all themes, and this theme runs lower than the sector overall. Aggregate counts only; no landlord is named.

Over the last six months the finding rate fell 7.7 percentage points against the prior six months.

Why it matters

ASB cases are emotive and often long-running, and the Ombudsman frequently finds fault not in the outcome but in the handling: missed actions, poor record-keeping and weak communication. It is a recurring driver of severe-maladministration findings.

What good looks like

• Every report is logged with a clear action plan, owner and review date.
• The landlord works with partners (police, environmental health) rather than passing residents between agencies.
• Residents are kept informed and told honestly what the landlord can and cannot do.

See your organisation

How does your organisation compare on anti-social behaviour?

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Source

Figures are derived from the Housing Ombudsman’s published determinations. See the data sources and methodology for how this is calculated. Per-landlord intelligence is for signed-in housing professionals; the public view is sector-aggregate by design.

Related themes

• Repairs and Maintenance across England
• Complaint Handling across England
• Tenancy Management across England
• Awaab's Law Tracker across England
• Safety and Quality across England
• Transparency, Influence and Accountability across England

See all sector themes.