Data sources
Data sources and methodology
1. Housing Ombudsman Service: determinations
Material is reused in accordance with the Housing Ombudsman Service published copyright and reuse terms, and where applicable under the Open Government Licence v3.0. ScoreView acknowledges the Housing Ombudsman Service as the source publisher.
2. Regulator of Social Housing: regulatory judgements
Crown copyright, Regulator of Social Housing. Contains public sector information licensed under the Open Government Licence v3.0.
3. Regulator of Social Housing: Statistical Data Return (SDR)
Crown copyright, Regulator of Social Housing. Contains public sector information licensed under the Open Government Licence v3.0.
4. Regulator of Social Housing: Tenant Satisfaction Measures (TSM)
Crown copyright, Regulator of Social Housing. Contains public sector information licensed under the Open Government Licence v3.0.
5. Housing Ombudsman Service: landlord performance reports
Material is reused in accordance with the Housing Ombudsman Service published copyright and reuse terms, and where applicable under the Open Government Licence v3.0.
6. Housing Ombudsman Service: Spotlight and thematic reports
Material is reused in accordance with the Housing Ombudsman Service published copyright and reuse terms, and where applicable under the Open Government Licence v3.0.
7. Local Government and Social Care Ombudsman: decisions
Beta data, treat with caution. LGSCO content is provided for context only. Parse error rates might be elevated due to inconsistent HTML structure. Analytics derived from LGSCO data are clearly labelled as provisional in the user interface.
LGSCO content is © Commission for Local Administration in England (the body that runs the Local Government and Social Care Ombudsman service). The LGSCO is established under the Local Government Act 1974 and is not a Crown body. LGSCO content is not Crown copyright and is not licensed under the Open Government Licence. Reuse is permitted free of charge, including for non-commercial research, in accordance with the LGSCO copyright and reuse terms, subject to the conditions that the source and copyright are acknowledged, information is reproduced accurately without amendment, information is not used in a misleading way, and information is not used for the principal purpose of advertising or promoting a particular product or service. Where doubt exists about the permitted scope of reuse, ThinkTribal will defer to the LGSCO Information Governance team and remove or restrict use accordingly. To request removal of LGSCO-derived content from a ScoreView landlord profile, use the Right of Correction process below.
8. MHCLG: English Housing Survey (EHS)
Crown copyright, Ministry of Housing, Communities and Local Government. Contains public sector information licensed under the Open Government Licence v3.0.
9. MHCLG: Indices of Multiple Deprivation (IMD 2019)
Crown copyright, Ministry of Housing, Communities and Local Government. Contains public sector information licensed under the Open Government Licence v3.0.
10. MHCLG: Local Authority Housing Statistics (LAHS)
Crown copyright, Ministry of Housing, Communities and Local Government. Contains public sector information licensed under the Open Government Licence v3.0.
11. Companies House
Companies House data is reused in accordance with the Companies House Terms and Conditions of Supply of Information, and where applicable under the Open Government Licence v3.0. The Companies House Terms of Use impose additional restrictions, including restrictions on bulk reuse, on the redistribution of director residential addresses, and on commercial republication of personal data. ScoreView does not display director residential addresses.
12. Charity Commission
Charity Commission data is reused in accordance with the Charity Commission Terms and Conditions, and where applicable under the Open Government Licence v3.0.
13. AI summary methodology
ScoreView generates two types of AI content. All AI generation is performed server-side. No user data or search queries are sent to third-party AI providers other than via this server-side integration.
Each summary displayed in ScoreView is labelled as AI-generated and not verified. ThinkTribal samples summaries for accuracy on a regular basis and publishes the most recent sampled accuracy rate in the ScoreView trust centre. To report an inaccurate summary, use the in-product report mechanism or the Right of Correction process below. ThinkTribal commits to acknowledge inaccuracy reports within five working days and to correct or remove inaccurate content within ten working days of acknowledgement.
AI briefings are produced by an automated language model and are provided for research assistance only. AI briefings do not constitute legal advice, regulatory guidance, or a professional opinion on any landlord, complaint, or regulatory matter.
14. Regulatory tagging methodology
Determinations are automatically tagged with two regulatory markers where the source metadata or AI-generated summary contains relevant keywords. Tagging is applied programmatically at ingestion time and is not reviewed by qualified legal counsel. Tags are indicative only.
A tag does not constitute a legal finding under the cited legislation, does not mean the named landlord has been found in breach, and does not mean the legislation is engaged in respect of the matter. Tags are produced for navigation and research convenience only. ScoreView gives no representation or warranty to the contrary. Tags might contain false positives and false negatives.
15. Emerging-risk framing in the Theme Tracker
The Determination Theme Tracker on the analytics page presents sector-aggregate movement of complaint themes as “emerging risks across the cohort”. This framing is intended to describe where, across the population of registered social housing providers, the Housing Ombudsman and the Regulator of Social Housing have been concentrating enforcement over the most recent quarters. It is a description of what peers are encountering, not a predictive judgement on any individual landlord. A theme is flagged as a “rising risk in the cohort” when its share of qualifying findings has increased by at least 5 percentage points across the visible window and the most recent quarter has a non-zero share. Per-landlord interpretations of these trends are available only to authenticated users on the protected surface and are never published against a named landlord on the public surface.
16. Right of correction
If you are a registered provider, regulator, or member of the public and you believe ScoreView contains inaccurate, out of date, or unfairly presented information, please contact corrections@thinktribal.co.uk. ThinkTribal will acknowledge correction requests within five working days and respond substantively within fifteen working days. Where ThinkTribal accepts a correction is required, the affected content will be amended or removed within ten working days of acknowledgement, and a record of the correction will be retained in an internal correction log.
ThinkTribal will also accept written requests from a source publisher (the Housing Ombudsman Service, the Regulator of Social Housing, the Local Government and Social Care Ombudsman, Companies House, or the Charity Commission) to remove or amend ScoreView content derived from that publisher's data. Such requests will be acted on within five working days of receipt.
17. Privacy
Where ScoreView processes personal data drawn from third-party sources, ThinkTribal acts as data controller and relies on the legitimate interests lawful basis under Article 6(1)(f) of the UK GDPR. ThinkTribal has completed a Legitimate Interests Assessment and a Data Protection Impact Assessment for the data ingestion and AI summarisation processes. The full ScoreView Privacy Notice sets out the categories of personal data processed, the safeguards applied, the Article 14 information provided to data subjects whose data has been collected from third-party sources, the data retention periods, and the rights available to data subjects under the UK GDPR including the right of access, rectification, and erasure. ThinkTribal also follows ICO guidance on generative AI and data protection.
To exercise data subject rights or to contact ThinkTribal in respect of personal data processed by ScoreView, please email privacy@thinktribal.co.uk.
AI inference for ScoreView is performed by Anthropic, PBC (United States) under a written processing agreement with ThinkTribal. Where AI inference involves a transfer of personal data outside the United Kingdom, ThinkTribal relies on the UK International Data Transfer Addendum to the EU Standard Contractual Clauses as the transfer mechanism. The full sub-processor list, retention periods, and AI-specific safeguards are set out in the ScoreView Privacy Policy.
18. Open Government Licence v3.0
The Open Government Licence v3.0 permits free use of public sector information, subject to acknowledgement. ScoreView acknowledges all source publishers as set out on this page. The Open Government Licence applies only to material licensed under it by the source publisher. ScoreView does not assert OGL coverage over material licensed under different terms, including LGSCO content and material subject to the Companies House Terms of Use or the Charity Commission Terms of Use.
19. Limitations and disclaimers
ScoreView is an independent research and intelligence aggregation tool operated by ThinkTribal Ltd. ScoreView is not affiliated with, endorsed by, sponsored by, or acting on behalf of any of the data sources listed above, nor on behalf of any landlord, regulator, or public body.
ScoreView content is provided for research and information purposes only. ScoreView content is not legal advice, regulatory guidance, an audit opinion, a credit rating, or a professional service. Decisions affecting tenants, contracts, procurement, or regulatory action should not be made on the basis of ScoreView content alone.
ScoreView aggregates and reformulates third-party data and might lag behind the source publisher. ThinkTribal does not warrant the accuracy, completeness, currency, or fitness for purpose of any ScoreView content, including AI-generated summaries, briefings, regulatory tags, or composite ratings. To the maximum extent permitted by law, ThinkTribal disclaims liability for any loss or damage arising from reliance on ScoreView content.
ScoreView ratings represent ThinkTribal's honest opinion based on the third-party data referenced on this page. Where a landlord disputes a rating, the Right of Correction process above applies.