About ScoreView

The Housing Ombudsman publishes thousands of determination records each year. ScoreView ingests that corpus weekly, extracts structured metadata, and generates AI-assisted summaries — giving housing professionals a fast, reliable way to understand complaint patterns, benchmark their organisation, and track sector-wide trends.

What makes ScoreView different

• Structured search, not keyword guessing. Filter by landlord, complaint category, outcome, and date range simultaneously — results are precise, not keyword-matched.
• Synthesis briefings, not raw documents. Rather than reading fifty PDFs, request a synthesis briefing across your filtered result set — a structured intelligence summary in seconds, grounded in the corpus and labelled with record counts so the answer is checkable.
• Sector-wide signals. Sector Signals surfaces quarterly strictness trends, remedy patterns, and repeat complaint hotspots across the entire Housing Ombudsman corpus — not just your own organisation.
• Weekly corpus refresh. New determinations published by the Housing Ombudsman are ingested automatically each week, so the data is always current.
• Independent and unaffiliated. ScoreView is not affiliated with, endorsed by, or acting on behalf of the Housing Ombudsman Service. It is an independent research tool.

Data and copyright

Determination records are Crown Copyright © Housing Ombudsman Service. ScoreView stores structured metadata only — not determination text. Every record links back to the source document on the Housing Ombudsman website. AI-generated summaries are ThinkTribal's own work product, produced from metadata fields.

For full details of the sources used, see the Data Sources page.

Contact

Questions, feedback, or press enquiries: info@thinktribal.com