Sector themes
Housing Ombudsman findings by theme
How common Housing Ombudsman maladministration findings are across England, broken down by theme. Each page shows the sector-aggregate finding rate and trend. No landlord is named.
- Repairs and Maintenance across England
Repairs and maintenance covers Housing Ombudsman determinations about responsive repairs, planned maintenance, disrepair and the time landlords take to put things right. It is consistently one of the largest sources of maladministration findings in the sector. - Anti-Social Behaviour across England
Anti-social behaviour covers determinations about how landlords record, investigate and act on ASB reports, from noise and harassment to threats and criminal activity, and how they support the residents affected. - Complaint Handling across England
Complaint handling covers determinations about the landlord’s own complaints process: whether complaints were logged, responded to in time, escalated properly and resolved in line with the Ombudsman’s Complaint Handling Code. - Tenancy Management across England
Tenancy management covers determinations about tenancy administration: successions, assignments, mutual exchanges, rent and service-charge handling, decants and the day-to-day management of a tenancy. - Awaab's Law Tracker across England
Damp and mould covers determinations involving condensation, penetrating and rising damp, and mould growth: the hazard category now governed by Awaab’s Law and its statutory response timescales. - Safety and Quality across England
Safety and Quality groups every determination that falls under the RSH Safety and Quality Standard: building safety, repairs, damp and mould, and the decency and condition of homes. - Transparency, Influence and Accountability across England
Transparency, Influence and Accountability groups determinations under that RSH consumer standard: complaint handling, how the landlord communicates and is held to account, and how it gives residents a say.