Sector Time-Machine
Sector-aggregate, from the public Housing Ombudsman record. No named landlords.
The year in the sector
2021
The baseline. Repairs and Maintenance leads at 25%.
Complaint Handling18%
Repairs and Maintenance25%
Damp and Mould4%
Anti-Social Behaviour6%
Other themes48%
Share of maladministration findings by theme
10%
Complaints upheld
640
Findings issued
0
Severe maladministration
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Sector time-machine

A decade of the sector, in motion

Watch determination volume rise and the leading complaint themes shift, year by year. Sector-aggregate; no named landlords.

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Methodology

How this timeline is built.

Yearly totals are Housing Ombudsman determinations by published date, excluding parse-error records. Streams are the sector's all-time leading complaint themes (by adverse-finding volume); everything else is grouped into 'Other themes'. Complaints-upheld % and severe-maladministration count are both drawn from the same yearly determination set. Sector-aggregate only; no landlord is named. The current year is a part-year.