How ScoreView works

Explore the method

• Risk score methodology. The composite 0 to 100 score: what each of its four components measures, how the bands are set, the eligibility threshold and how thin records are handled.
• Data sources. Every source we use, with provenance, refresh frequency, fields, licensing and the right-of-correction process.
• Peer cohorts. How comparable landlords are grouped for benchmarking, by region, size and type.
• Data integrity and corrections. Our data-integrity controls, the audit that shaped them, and the retroactive corrections applied to the record.

How peer cohorts work

Much of ScoreView compares a landlord against its peers: a watch level against the group, a recovery signal against similar providers, a benchmark percentile. So a comparison means one thing across every page, each landlord has a single default peer cohort, and every surface uses it.

The default cohort is providers of the same type and the same current RSH regulatory grade. Type keeps the comparison like-for-like (a housing association against housing associations, a council against councils); grade keeps it fair (a provider is judged against others the regulator currently grades the same way). Grade is read from the regulator's published judgements; where a landlord is part of a group, the group's published grade is used, so a subsidiary is not left without a cohort.

A subscriber can replace the default with a saved custom cohort: their own chosen set of providers. When one is set, every surface uses that instead. The cohort only changes when the subscriber changes it, or when the underlying published record changes.

Two comparisons deliberately use a different basis, because like-for-like means something else there. Financial benchmarking compares against providers of a similar size (stock held), because balance-sheet measures scale with size rather than grade. Sector-wide rankings and distributions compare against the whole relevant population, not a cohort, and are labelled as such where they appear.

Correcting the record

Where the Housing Ombudsman or the Regulator of Social Housing publishes a correction, withdrawal or revocation of a record, ScoreView reflects it within 5 working days of the regulator's publication. Each correction is recorded in a correction log with the regulator's publication date and the date ScoreView reflected it.

To request a correction, write to corrections@thinktribal.co.uk. The full process is set out on the data sources page.