Sector Pulse

The social housing quarter, in figures

Also published each quarter as ScoreView’s Provider Risk Watchlist — the outside-in view of where regulatory pressure is building across the sector.

A free quarterly read on where Housing Ombudsman findings are concentrating across England’s social housing sector. Sector-aggregate; no named landlords.

Sector PulseSnapshot 2026-08-10 · rolling 24-month window

Q3 2026: England social housing

14.17Ombudsman findings per 10,000 homes, nationally-66.3% vs prior quarter

Leading themes

  • Complaint Handling29.2%↑
  • Other16.5%↓
  • Repairs and Maintenance16.1%→
  • Damp and Mould14.2%↓

Finding trend

8 quarters · finding rate decreasing

Highest-pressure regions

  • London27.82↓
  • North West14.36↑
  • South East12.27→

What changed

  • Complaint Handling overtook Other as the leading theme this quarter.
  • London runs 2.0x the national finding rate.
  • The national finding rate is decreasing.

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Methodology

How these figures are built.

Rates are Housing Ombudsman maladministration and severe-maladministration findings per 10,000 social homes over a rolling 24-month window, denominated across the full canonical register so providers with no findings dilute the rate. Sector-aggregate only; parse-error records are excluded and no landlord is named.