Sector Pulse

The social housing quarter, in figures

A free quarterly read on where Housing Ombudsman findings are concentrating across England’s social housing sector. Sector-aggregate; no named landlords.

Sector PulseSnapshot 2026-06-26 · rolling 24-month window

Q2 2026: England social housing

2.66Ombudsman findings per 10,000 homes, nationally-32.9% vs prior quarter

Leading themes

  • Complaint Handling37.7%↑
  • Repairs and Maintenance17.2%→
  • Other17%↑
  • Damp and Mould12.2%↑

Finding trend

8 quarters · finding rate increasing

Highest-pressure regions

  • London5.58↑
  • North West2.99↑
  • South East1.92→

What changed

  • London runs 2.1x the national finding rate.
  • The national finding rate is increasing.

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Methodology

How these figures are built.

Rates are Housing Ombudsman maladministration and severe-maladministration findings per 10,000 social homes over a rolling 24-month window, denominated across the full canonical register so providers with no findings dilute the rate. Sector-aggregate only; parse-error records are excluded and no landlord is named.