Sector Pulse

The social housing quarter, in figures

Also published each quarter as ScoreView’s Provider Risk Watchlist — the outside-in view of where regulatory pressure is building across the sector.

A free quarterly read on where Housing Ombudsman findings are concentrating across England’s social housing sector. Sector-aggregate; no named landlords.

Sector PulseSnapshot 2026-11-10 · rolling 24-month window

Q4 2026: England social housing

10.97Ombudsman findings per 10,000 homes, nationally-89.3% vs prior quarter

Leading themes

  • Complaint Handling36.4%↑
  • Repairs and Maintenance15.6%↓
  • Other15.3%↓
  • Damp and Mould11.4%↓

Finding trend

8 quarters · finding rate decreasing

Highest-pressure regions

  • London21.35↓
  • North West11.45↓
  • South East10.40↓

What changed

  • London runs 1.9x the national finding rate.
  • The national finding rate is decreasing.

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Methodology

How these figures are built.

Rates are Housing Ombudsman maladministration and severe-maladministration findings per 10,000 social homes over a rolling 24-month window, denominated across the full canonical register so providers with no findings dilute the rate. Sector-aggregate only; parse-error records are excluded and no landlord is named.