ScoreView is the case intelligence platform for UK social housing. It turns the public regulatory record — Housing Ombudsman determinations, Regulator of Social Housing judgments, statistical returns, and adjacent signals — into the situational picture a compliance leader needs to plan ahead instead of react.
Recent regulatory changes oblige providers to demonstrate forecasting, planning, and evidence of action ahead of issue, not after. Every compliance leader we have spoken with in the last two years has been firefighting. Strategy has been the victim.
ScoreView gives that audience the picture they have been missing: their current position, what is changing, where to focus this quarter, and what similar providers did when they sat where you sit.
Each in-product surface plays a defined role in the move from reactive to proactive. The narrative below mirrors the order a Compliance Manager experiences in the live product.
The starting point for any user with a home landlord assigned. Six tiles, ordered by Compliance Manager priority, answering four questions at a glance: where we are now, what is changing, where to focus, and where to drill for detail. Reason captions on every tile explain why the colour and what changed. Free tier shows own-organisation signal; Professional adds peer cohort and sector context on the same tiles.
Twelve signals across four dimensions — governance filings, audit posture, regulatory events, complaint pattern — that work even where Housing Ombudsman determination volume is thin. The same engine that lets the regulator triage all 1,688 registered providers tells a smaller provider where they sit. Same source of truth, surfaced with provider-appropriate language.
Composite score, grade history, determination trajectory, Awaab readiness, and recovery roadmap for the user's own organisation. Sparse-data providers see the fallback engine engage: cohort and sector signal fills the space the composite cannot. Nothing reads "no data available".
Quartile position, category comparison, trajectory of named peers who moved arc. Cohort is type-matched, size-banded, region-aware by default — auto-widens when too thin and tells the user it did. Click a chart segment, drill to the underlying records.
Pin any tile, chart, table, or determination from anywhere on the site into a persistent workspace. Board pack export uses the workspace canvas as the source of truth, branded, dated, and snapshot-stamped. The Pulse hub is "what we show you"; Workspace is "what you keep on top".
Watch a landlord and ScoreView surfaces any material movement on it — a new determination, a grade change, a notifiable event, a signal firing. Saved searches do the same for query patterns. Both replace the "remember to look later" inbox habit with the alert hitting when something changes.
Board-ready PDF, Word, and PowerPoint exports. Every artefact carries a snapshot stamp: "Data correct as of {date and time, BST}. Source: {registries used}." Dual ThinkTribal and ScoreView branding. Page footer repeats the snapshot stamp; no later edit can hide it.
ScoreView's engine works for the regulator triaging all registered providers, and for a smaller provider that needs to know where it sits on the same signals the regulator is watching. One engineering investment. Two purchase signals. Cross-side validation: when the regulator surfaces a flag, the affected provider sees the same flag on their own dashboard. Same source of truth.
Composite scoring applies cleanly to the larger end of the sector. The signal taxonomy carries the rest. ScoreView gives the regulator a triage view across the entire register, not just the providers with thick Housing Ombudsman histories.
The majority of registered providers see scant data on themselves through the determination lens alone. Saxon Weald sits in this group with 14 determinations across four years. The signal taxonomy makes them the natural buyer, not a marginal one.
Own composite score and Watch Level position. Own grade history and determination trajectory. Awaab readiness, recovery roadmap, early warning. Sector aggregate context (anonymous). AI synthesis on own-organisation data. Watchlist on individual providers.
Cohort engine (type, size, region). Peer position card, peer trajectory, named-mover comparators. Define custom peers (up to 10). "This is you" overlay on cohort and sector charts. Per-signal cohort positioning. AI synthesis using cohort and peer data. Workspace canvas and board pack export.
Cohort-evidenced, never directive. "Similar providers who improved focused on X" — not "you should do X". No predictive promises on a named entity.
No `p75`, `median`, `pp`. "Top quarter of peers", "the cohort average", "percentage points". Behind-the-scenes calculations stay correct; only the labels translate.
No synthetic or fabricated provider data anywhere. Demo credibility depends on real data; synthetic data risks corrupting other insights.
ScoreView stores structured metadata only. Every record links back to the source on the Housing Ombudsman website. AI summaries are ThinkTribal's own work product, generated from metadata.
When the data behind a view is thin, fallback engages explicitly: cohort, then sector, then signal taxonomy. The narrative declares which source is feeding the view. Confidence framing carries the data quality story.
Every exported artefact carries a date, time, and source list on the cover and repeating in the footer. No later edit can hide it. Board papers stay accountable to their evidence.
The Regulator of Social Housing's Consumer Standards regime requires evidence of forecasting and planning, not retrospective explanation. Boards need to show the picture they were acting on, dated.
Statutory timeframes for damp and mould response, complaint handling, and disclosure obligations all surface as signals before they surface as determinations. Knowing your position is the new compliance baseline.
Investors and lenders increasingly read the regulatory record before pricing risk. A provider who can show their position with the same data the investor is reading wins the conversation.