Onboarding
Your first thirty days on ScoreView
A short, honest sequence: get in, see your own record, get one output in front of the board, then settle into the recurring rhythm. No multi-week implementation project. No consultants required.
Day 1: Register and choose your plan
Registration takes a few minutes. Standard or Professional can be paid by card immediately; Governance is a sales-led conversation. Registration itself is free, but a signed-in account without a plan cannot access product features: the paywall sits at the layout level, not behind hidden trial mechanics.
If you need a purchase order or an invoiced route, tell us on Day 1 and we’ll set that up alongside your account.
Day 2: Look at your own record
The first thing to do is open your own landlord profile. The page shows the trend badge, RSH grades, the composite risk score, quarterly trajectory, category quadrant, tenant satisfaction figures, and financial health. Read top to bottom: it takes about ninety seconds to get a read on where the risk is concentrated.
Every figure is traceable to a published source. Click into the case references on the trajectory to see the actual determinations that sit behind the numbers.
Days 3–5: Set up your peer cohort
Open Peer Benchmarking on your profile. By default the peer cohort is same landlord type within ±50% on stock size. Refine with the left-hand filters if your board question is narrower: London-only, C1-compliant only, or a tighter stock band.
Note the ranking band (top 25% to bottom 25%), the comparison bars, and the category comparison table. These three pieces answer “where do we sit and which categories are pulling the headline number up or down?”
Days 6–10: Build a Workspace for the next board cycle
Open Workspaces and create one named for your next board meeting. Pin the landlord panels, sector charts, peer comparisons, and notable determinations you’ve been reading. Add commentary against each. The Workspace is a curated, ordered, commentated evidence pack; it’s the deliverable, not a folder.
Days 11–20: Generate an Inspection Pack (Professional)
Type your landlord name in and select all four Consumer Standards. Two minutes later you have a written, board-ready pre-inspection brief organised the way the Regulator inspects. Export as PDF. Circulate to the executive team.
If a specific standard is under active engagement with the Regulator, narrow the pack to that standard and use the shorter output as the agenda for the response session.
Days 21–30: Run the Risk forecaster
Generate a deterministic risk profile for your own organisation using the categories your board is most concerned about. Copy the assessment into your risk register or board paper. The score, the typical score across your peer cohort, the category cards, and the methodology footer give you a defensible thirty-second read and the evidence trail behind it.
If you are looking at a partner, supplier, or acquisition target, run the same profile against their name: the deterministic scoring works on any tracked provider.
After Day 30: The recurring rhythm
- Weekly: new determinations land in the corpus each Sunday. The “What’s new” card on Sector Signals summarises the diff.
- Monthly: refresh the Inspection Pack ahead of any Board or Regulator-facing meeting.
- Quarterly: regenerate the risk profile; export a board pack from the Workspace; refresh peer benchmarking.
- Annually: revisit peer cohort definition if your organisation has grown, changed type, or restructured.
What we do not ask you for
No tenant data. No case files. No internal complaint records. ScoreView is built entirely on the published Ombudsman and Regulator record; you do not need to give us any confidential material to use the product.
Where to get help
Email hello@scoreview.co.uk for onboarding questions, DPAs, invoiced routes, or Governance-tier conversations. Support runs 9am–5pm UK time, Monday to Friday, with response times by priority set out on the pricing page.